By Beatrice Durand-Piquer, Vice-President Marketing, Ipanema
Microsoft Lync offers huge opportunities for the enterprise. It improves productivity, simplifies collaboration, enhances teamwork efficiency and increases customer satisfaction. All this while reducing costs associated with the purchase and maintenance of PBX systems, outsourced conferencing tools and travelling to meetings.
But…
Lync’s benefits depend on the end-users’ experience when using real-time communication services (like voicemail, email, SMS, video, desktop sharing). These particular Lync applications strongly impact the network and put at risk the performances of the other business applications using the same network resources. Specifically:
1) Lync is not one single application, but a suite of very different collaboration tools
2) Lync must peacefully co-exist with all other applications using the WAN.
To maximize adoption of Lync, and deliver an excellent user experience, take care of your network… it is a key enabler.
Guaranteeing the performance of MS Lync as well as that of other business critical applications is key to maximize success and protect the corresponding investment.
Providing services such as instant messaging, audio calling, video calling, application sharing, etc., means that the effect of Lync can be very dynamic and unpredictable.
Lync strongly impacts the network putting real time flows (Voice and video) and other business applications (SAP, Oracle) at risk.
The performance of Lync – and therefore the end-user satisfaction – depends on the network’s capacity to guarantee Quality of Service (QoS) to the Lync application flows.
Enterprises need to use solutions that will help them to guarantee application performance over the WAN to ensure the success of MS Lync.
If you want to reduce complexity and optimize Lync ROI you need to protect performances anytime, anywhere.
Reducing complexity, by automatically taking control of each dynamic flow to guarantee the end-user experience, using a dynamic Application Performance Guarantee solution is a “must-have” for MS Lync to:
- Maximize users adoption
- Safely use and as needed video and desktop sharing
- Reduce traveling costs
- Improve employees collaboration
Find out more about Microsoft Lync and BT’s business collaboration solutions.